Setting up global event rule for API based event

#1

I’m looking for help configuring a global event rule that routes an API event from one service to another. When I look click " View Message" on the event, I see a message like below:

{
  "client": "equilibrium",
  "event_type": "trigger",
  "service_key": "<key>",
  "details": {
    "uuid": "f933c9cb-6f9d-4b25-8f61-379d043db5e8",
    "target": "Database Size",
    "tags": [
      "Disk Space",
    ],
    "producer": "db-producer",
    "message": "running out of disk space"
    },
  }
}

I want to redirect to a different service based on the service_key, producer, and target fields. My rule has the following conditions:

38%20PM

Unfortunately, the event rule is routing to the other service. Am I using the wrong field path?

#2

Hey John! Can you confirm if you’re routing the events to the Global Event Routing key that’s in Configuration -> Event Rules -> Incoming Event Source? You can learn more on how to route events for Global Event Routing here. Feel free to send an email to support@pagerduty.com so the team can look into your account and help troubleshoot.

#3

Nope, that explains it. I didn’t realize the events had to be routed to a special global key. Thanks for the help!

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